Return Policy

Return Policy

All products at Revelation Rivers are uniquely designed and hand made by our partners using cut and sew sublimation meaning that they are produced and hand sewn only once ordered. Returns and exchanges are not supported if you ordered the wrong size or color. 

This return policy is only applicable to misprinted, damaged, and defective items.

However If you receive a damaged product or notice a manufacturing error we may offer a replacement or refund at our discretion after reviewing the product. You will be responsible for the shipping associated with the replacement and returning the original item. Items sent back to us without first requesting a return will not be accepted. 

You must contact us by email within 7 days of receiving your order. In the subject line please include the type of issue (tracking status, request refund, request reprint), To speed up the resolution of the issue, please ensure that you provide the necessary photo or video evidence when contacting us. Items must be unworn and in there original packaging with proof of purchase. 

Note

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

You can refer to the chart below to be sure you provide everything that is required for review.

You will receive a reply via email from our support team at Revelation Rivers and our team will respond to you as soon as possible with all updates in regards to a resolution.

Issue	Required evidence
An issue with the quality of the print	A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.
An issue with the print placement (distance from collar, off-center, etc.)	A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG products, there is a tolerance of 0.5" for print placement.
Print in the wrong area	A clear photo of the product you received, folded in a way that clearly displays both sides.
Wrong product	A photo of the product that was received, with the size tag clearly visible as well.
An issue with the product (incorrect size, brand, quality)	A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.
A product sizing issue (manufacturer’s defect)	A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for adult garments and  +/- 0.5” for baby clothing.
An issue with an electronic device (manufacturer’s defect)	A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.
Delivery-related product damage	A photo or video of the received product where the package and the issue are clearly visible.